Orders are shipped Monday to Friday between the hours of 9AM and 5PM GMT. This excludes weekend days and UK Bank Holidays. Our team will process your order within 48 hours, we then hand it over to our nominated carriers.

Any courier delays are fully beyond our control here at REFY and may affect your orders arrival time over this busy period.

We track every order. We'll send you the tracking number of your order and you can track it here.

If you have any issue with your tracking information, email us at support@refybeauty.com and we will be happy to help.

Unfortunately we start processing your order as soon as it's placed. We are unable to change or cancel orders once they are made. If you no longer require your order, please submit a return request following our returns policy.

Unfortunately, we are unable to make any changes to your order once you have placed this however if you email us at support@refybeauty.com with your order number, one of our team will be able to advise the best next steps to take.

Yes we offer free shipping to the UK, US & EU. Please refer to our Shipping and Delivery page for more information.

Please be aware that if you purchase with us and choose to have your order shipped to a hotel or an Airbbnb, REFY are not responsible for any parcels that cannot be located once delivery has been confirmed on your tracking link. It is your responsibility to ensure that you check the tracking link and are available at the time of delivery to receive the package.

We’re so sorry to hear that your order has arrived damaged. Please email us on support@refybeauty.com with your order number and a photo of the damage. One of our team will be happy to help!

Please ensure that you contact us within 30 days of receiving your order if you have experienced any order issues. After this time, we may not be able to assist you further.

We’re so sorry to hear that you were sent the incorrect item. We’d love to sort this for you! Please email us on support@refybeauty.com with your order number and a photo of what you have received. One of our team will be happy to help!

Please ensure that you contact us within 30 days of receiving your order if you have experienced any order issues. After this time, we may not be able to assist you further.

To request a return please visit our return portal. You will need your email and order number to process this request.

We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.

Unfortunately, we are unable to replace or refund any items that were not purchased directly from our website. We’d advise contacting Selfridges or Sephora directly if you require any assistance with your order and they will be able to help you!

Please note, that we are unable to assist with queries relating to purchases made from Sephora or Selfridges. If you require assistance on a purchase made through these retailers, please contact them directly.

All of our products are vegan, cruelty free, fragrance free and Leaping Bunny Approved!

If you believe you've experienced an allergic reaction to one of our products, we're really sorry to hear that and take this very seriously. To look into this properly, we’ll need a photo of the reaction along with a doctor’s note confirming our product as the cause. Please note, that without this we will not be able to treat this as an allergic reaction or assist further.

Brow Tint adds pigment to the brows to create a lightweight, textured brow.

Brow Sculpt is part of our three stage process and is designed to sculpt and set the brow.

Our Brow Tint gives a more textured brow than our Brow Sculpt but both have an amazing high performance hold.

Brow Tint and Brow Sculpt are both brow gels so we don't advise to use these products together.

We ship worldwide. Although we may not ship to some countries due to their cross-border policy requirements. This includes Argentina, Barbados, Belarus, Brazil, Kazakhstan, Libya, Martinique, Mexico, Moldova, Russia, Serbia, St Martin, Tanzania, Turkey, Ukraine and Yemen.

We cover all tax and duties to EU & UAE. For U.S orders the duties will be calculated at checkout.

For any other countries outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Customs policies vary from country to country, so you should contact your local customs office for further information.

The REFY World is a members club, driven by order frequency and available to all REFY customers.

You need to create or have an account on refybeauty.com to join. All existing REFY account holders will automatically join.

Your available rewards are displayed in the My Rewards section in your account and are available to use instantly when you reach a new level.

You will move up a level when you reach the required order count. More information about the levels can be viewed in the My Rewards section.

All previous REFY online purchases for the past two years will count towards your order total. You will be auto enrolled at the tier that matches your purchase history for the past two years.

Unfortunately, in-store purchase are not included in your order count at the moment.

REFY World is open to all customers no matter where you are in the world. Some benefits may differ per location.

You can find REFY beauty products at Sephora in the US, Selfridges in the UK and Brown Thomas in the ROI. You will also find us in our own pop-up shops for limited periods. Sign up to our emails or follow our socials to find out more.

Please note, that we are unable to assist with queries relating to purchases made from Sephora, Selfridges or Brown Thomas. If you require assistance on a purchase made through these retailers, please contact them directly.

You can unsubscribe from Refy Beauty promotional emails by clicking the unsubscribe link at the bottom of the email, this will remove you from our mailing list.